Privacy Policy

Last Updated: July 25, 2026

Information We Collect

Lower West Side Household Service Corporation collects information to provide you with quality home health and social services. The types of information we collect include:

Personal Information

We collect personal information such as your name, date of birth, Social Security number (when required for government programs), and identification documents when you register for our services.

Contact Information

We collect contact information including your address, phone number, and email address to communicate with you and deliver services.

Medical Data

For certain home health services, we collect medical information relevant to the care and assistance we provide. This information is collected only when necessary and is handled with strict confidentiality in accordance with HIPAA regulations.

Financial Information

We may collect financial information for billing purposes, insurance claims, and eligibility determination for sliding-scale fees or government programs.

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our home health and social services to you.
  • Communication: To communicate with you about services, appointments, updates, and important information.
  • Billing & Payment: To process payments, submit insurance claims, and manage your account.
  • Compliance: To comply with legal obligations, healthcare regulations, and industry standards.
  • Quality Improvement: To improve our services and programs through analysis and research.

Who Has Access to Your Data

Access to your personal information is limited and controlled. The following parties may have access:

  • Staff: Our trained staff members have access only to the information necessary to perform their duties.
  • Healthcare Providers: When relevant to your services, authorized healthcare providers may access necessary medical information.
  • Third-Party Vendors: We share information with third-party vendors who assist us in delivering our services, under strict data protection agreements.
  • Government Agencies: We may share information with government agencies as required by law or for program enrollment and reporting.

Third-Party Services

We work with trusted third-party services to support our operations:

  • Payment Processors: We use secure payment processors to handle financial transactions.
  • Healthcare Systems: We may integrate with healthcare systems to coordinate care and services.
  • Form Services: We use secure form submission services for contact and inquiry forms.
  • Analytics: We may use analytics services to understand website usage (only with your consent).

Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Physical security measures for facilities
  • HIPAA-compliant storage and handling of medical information

Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to your personal information.
  • Correction: You have the right to request correction of inaccurate information.
  • Deletion: You have the right to request deletion of your personal information, subject to legal requirements.
  • Portability: You have the right to request a copy of your data in a portable format.
  • Restriction: You have the right to request restriction of processing in certain circumstances.

How to Request Data Deletion

To request deletion of your personal information, please contact us using the information below. We will respond to your request within 30 days. Note that certain information may be retained as required by law or for legitimate business purposes, such as:

  • Medical records required by healthcare regulations
  • Financial records required for tax and audit purposes
  • Information needed to defend against legal claims

You may submit a deletion request by:

Cookies and Tracking

We use cookies and similar technologies on our website. For more information, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

For any questions or concerns about this Privacy Policy or our data practices, please contact us:

Lower West Side Household Service Corporation

444 Willis Ave, Bronx, NY 10455

Phone: +1 (352) 304-1441

Email: help@lowersideser.us